When it comes to the New Smyrna Beach lodging scene, the most discriminating travelers stay at the Black Dolphin Inn. Tucked away in a quiet New Smyrna Beach neighborhood just minutes from the beach, this historic inn has a connection to the outdoors-where you can feel breezes blowing and look at seemingly endless water views.
Question & Answer With Your Host
Following are excerpts from local publications and trade media about the operation and ownership of the Black Dolphin Inn. Identical twins, Scott and Brett Smith–have reunited after 40 years to share their management philosophy and vision since last working as Co-General Managers of the Lakeview Hotel in Spring Lake, New Jersey in 1969. Their “double” vision for Black Dolphin Inn remains the same–“It's always about taking care of our guests.”
Why a boutique style "B&B" inn in New Smyrna Beach?
We were fortunate enough to purchase a single home on S Riverside Drive in the fall of 2009 – within the New Smyrna Beach Historical Overlay District. At that time real estate prices were in decline and the property met our investment thesis for long-term capital growth. We were attracted to the location because it represented a high barrier to entry, an idyllic waterfront location (including dockage) with unparalleled views of the Indian River, and we were intrigued by the “sense of community” offered by the property's location within a high-end residential setting.
What differentiates boutique inns from others?
Boutique Inns are the latest trend in hospitality construction. They feature a unique vacation product that is often furnished in a themed, stylish or aspirational manner and offer a level of personal guest service – often unmatched by other lodging alternatives. Boutique Inns also represent an excellent value proposition as many of their services and amenities are included in the room rate.
What kind of hospitality experience do you bring to the table?
My twin brother Scott and I have spent virtually our entire lives, in one capacity or another – in hospitality management. You could say it's part of our DNA as we were literally born into the business. My parents bought their first hotel in 1952 and it's been in our family for over 60 years. My brother Scott went the family route and has been the Owner/General Manager of the Chateau Inn & Suites for over 30 years. This boutique style Inn features 36 guest rooms and has been recognized as one of the premier small lodging properties on the Eastern Seaboard.
I went in a more independent direction and had the good fortune of having an almost 35 year career as a hospitality executive having been affiliated with Amelia Island Plantation, the Boca Raton Hotel and Club, South Seas Resort Company for a 20 year span, and the TradeWinds Resort in St. Pete – to name a few. Scott and I last worked together as co-general managers in 1969, running the Lakeview Hotel - a 44 unit property in Spring Lake, NJ. Our recent collaboration with the Black Dolphin Inn allowed us to combine our development, interior design, and operational skill sets to create a high-end vacation lodging product on the shores of the Indian River.
How do you compete in a difficult economy?
While it is clear that consumers have modified their purchasing behavior because of the lingering fiscal cliff, uncertain political landscape, and hard landing in the real estate market, - people still spend discretionary income on vacations , but now more than ever - they want value. What constitutes good value (it's not just a lower price) – but rather it's the positive difference between what the guest actually receives versus their expectation when viewed in relationship to the market alternatives. In other words, it is the concept of offering much more than ever imagined – with absolutely no compromise in quality. We understand this, and we will stay focused on our singular goal which is the continuous enhancement of guest value.
What are today’s guests looking for?
I believe that the the new generation of travelers are more sophisticated and focus on lodging properties that offer a splash of intimacy, intrigue and architectural originality – complimented by a host of life-style driven options. These can range from eco-tourism, educational, extreme sports, culinary, cultural, and the arts - all of which focus on what we can do as hoteliers to make the lives of our guests better and more fulfilling.
It is critically important that we know our customer which is easy to say – but difficult to do! I believe that this is a real paradigm shift from the traditional customer model and we intend to embrace it in order to successfully compete in an evolving and dynamic market place.
What was the most difficult part of the renovations?
Without question, it was delivering an outstanding vacation product that would combine the rich heritage and history of the property – with a sense of modern design that accentuates the coastal vibe that we wanted to create. My identical twin brother, Scott, was the visionary for the property and was able to develop an amazing adaptive re-use plan -with stylistic and “re-souled” architecture that compliments the original design of this 1947 building. No two rooms are the same and most of our 14 guest rooms and suites provide direct and or angled views of the Indian River – most with balconies and some with multiple exposures.
From a construction perspective, this entailed building around century old oaks (one unit actually has a large oak tree growing through an open-air balcony), creating a multi-tiered roof line that was both functional and unique, and the layering in of the various floors which had the effect of creating very private and intimate common areas, - with limited points of ingress and egress to ensure the safety and comfort of our guests.
How would you describe the rooms?
Aside from each guest accommodation being very spacious with spa-inspired bathrooms – the guest rooms are light, airy, uncluttered, and fitted with a sophisticated interior and stylish furnishings that range from New York mid-century modernism (like a Madmen movie set), Hollywood regency (Palm Springs style – Frank Sinatra and Dean Martin), and Spanish architecture (Palm Beach -Addison Mizner style). The feel is more akin to an impeccably designed residential oasis – without the trappings of a commercial hotel product.
What are your plans for dining?
We plan to offer our signature continental breakfast during the weekdays and a full "Southern style” breakfast on the weekends. This effort will be augmented by complimentary beverages, cookies, and other daily delights throughout the day. On select evenings, we invite our guests to join us for a wine tasting, cheese sampling, or a local cuisine specialty as a special surprise to our guests. Also, we will do some catering functions for small groups, executive meetings, weddings, and special occasion type of business.
What services are unique to the Inn?
To separate ourselves from the competition, we have to focus on the development of novel and creative approaches, both from a guest service and amenity basis – that plays into an aspirational theme that centers on our belief that the hospitality business is more about theater, entertainment, and the enrichment of our guest experience rather than providing a clean room and comfortable bed. It almost analogous to a good movie, a Broadway show, or a great piece of art – we want to “move” or “touch” our guests in a way that causes them to return and to refer our B&B to their friends and associates. Instead of outlining some of these initiatives, I would rather surprise our guests by offering them the opportunity to visit us and experience first-hand our unique style of hospitality.
What will be your “success formula”?
We want our customers to feel more like “house” guests rather than “paying” guests. This level of personalized service can not be replicated in a vast majority of large scale operations because of costs constraints, ratio of employees to guests, and logistical issues. When you think about it, the formula for success is quite simple. - offer guests only what they want (not what you want to provide) at a competitive price, and deliver the service in a consistently superior manner. The guest drives the business and keeps it in existence. The guest determines what our business is because of their willingness to pay for services and converts economic resources into wealth. It's always about the guest, guest, guest!
Why are boutique inns becoming so popular?
Our inn is a reflection of a growing trend in the hospitality business – one that favors inclusiveness to exclusiveness. The idea is to combine the service of a 4-5 star property with the practicality of a mid-tiered priced vacation product. Luxury is not based on what you pay for something – it's truly about the experience. There's a relevant paradigm shift in this country – people want to be more modest even if they have the money.
Why the Black Dolphin Inn name?
Interestingly enough, the selection of the name for our inn was a very challenging and difficult market driven decision. Our goal was to find a name that would be memorable, relevant, somewhat edgy- but not too hip, easy to say (rolls off the tongue), is brandable, and graphically diversified across different advertising mediums.
The Black Dolphin Inn name not only met this criteria - but it is emblematic of the mystery, intrigue, and fascination that people have with dolphins in their native habitat. Early explorers believed that when they saw dolphins, luck was on their side and they would often follow dolphins – feeling that they were leading them in the right direction.
Legend has it that when Ponce de Leon arrived on our shores – that he was guided by a small pod of black dolphins through the treacherous waters. The presence of many dolphins in close proximity to our Inn, combined with our interest in protecting our local fishery and natural habitat – contributed to selecting the Black Dolphin Inn name.
Your kitchen is integrated into the lobby–why?
From a functionality perspective, the construction of an open kitchen in our lobby allowed us to maximize our space, it enhanced daylight flowing into this common space, and it creates a far more visual interest than a partition or a wall. On a fundamental basis, we believe that the kitchen is where we connect as a family – and having an open kitchen encourages that connection with our guests. In an inn operation, we strive to treat our guests as an extension of our own family and the construction of a kitchen, with a hospitality bar – allows us to interact as a host and provides an excellent platform in which to strengthen our relationship with our guests.
You mentioned community several times–why?
As veteran hoteliers, we relate to and interact with 3 main constituencies – guests, employees, and the community in which our business is located. We must place the guest at the center of our business model as it is of paramount importance that we meet and exceed their expectations.
What ultimately turns four walls and a bed into a word class lodging product is service. The service of course comes from our employees – the 2nd of our 3 constituencies. A crucial element of this is proper training and providing our staff members with the tools and resources to excel in the performance of their jobs.
The third component is our interdependence with the community in which we operate our business. We must remember that our B&B is more than just a place to sleep or eat. We are truly a permanent fixture in the community and as such – we have a responsibility to be aware or cognizant of the needs, issues, and concerns of the people who live and work there.
The Local Scene
One of the oldest cities in Florida, New Smyrna Beach was founded in 1768 and established the colony of New Smyrna which was led by Dr. Andrew Turnbull - a wealthy physician from Scotland and a man of great energy and ambition. The colony occupies a notable place in history by being the single largest attempt by a member of the British Crown at colonization in the New World.
Dr.Turnbull transported approximately 1255 settlers mostly from the island of Minorca in the Mediterranean - to grow hemp, sugarcane, and indigo and to produce rum. The colony suffered major losses due to insect borne diseases and Native American raids and tensions grew deep due to the mistreatment of the colonist by Dr Turnbull.
Due to these complications, the remaining colonists marched north in 1777 to St Augustine, along the Old King's Highway, to claim mistreatment by Turnbull to the Governor of Florida- which was then a British protectorate. Soon after, St Augustine was returned to the Spanish and Dr Turnbull abandoned his colony for life in Charleston, South Carolina.
The Spanish reclaimed East Florida from the British in 1784 – but encountered some difficulty in securing control over the unpopulated land. The United States acquired the colony from Spain in 1819 and established the territory of Florida in 1821. During the ensuing decades, New Smyrna hosted several large plantations that focused on the production of sugar. During the first year of the Second Seminole War (1835-1842) many of the plantations were destroyed by Indian raiding parties.
During the Civil War, resettlement began in earnest and the arrival of Henry Flagler's East Coast Railroad in 1892 spurred development of the area's economy – which was based on tourism, citrus, and the commercial fishing industries. Like many Florida communities, New Smyrna experienced a period of intense speculative development during the Florida land boom of the mid-1920's.
After the land development bubble burst, the State of Florida fell into a protracted economic depression and did not recover to its boom time levels until after World War II. Today, there are about 800 buildings that remain from this historic period – with Bungalow, Colonial Revival, and Mediterranean Revival being the most prevalent architectural styles. Many of these homes can be seen in several of the historic districts on the New Smyrna Beach mainland.
Black Dolphin Awards & Accolades
A quaint Old Florida beach town is the setting for this elegant Spanish-Isle boutique inn overlooking the Indian River in New Smyrna Beach on Florida’s east-central Atlantic Coast. Opened in 2013, the 14-room inn gets its name from the plentiful dolphin, which gracefully patrol the waters off its dock. Accommodations include beautifully appointed guest rooms and suites with balconies and outdoor terraces, elegant Euro-style bedding, and spa–inspired bathrooms with jetted tubs. Furnishings vary in each room with original artwork and antiques tastefully integrated with modern sensibilities and décor. Eight of the suites and guest rooms are equipped with wet bars.
The owners, identical twin brothers Brett & Scott Smith, are third generation hoteliers who fell in love with this former riverfront estate three years ago and set to work on a vision for its renovation. Guests share the modern and expansive Great Room on the first floor level which includes a lobby lounge bar, open air exhibition kitchen, sitting area and breakfast room. A complimentary continental breakfast is served daily with a full Southern-style breakfast on weekends.
You are within walking distance of restaurants and shops in New Smyrna Beach’s historic downtown and a short distance from the seaside community’s sprawling beaches, surf shops, and Flagler Avenue's beach-side galleries and eateries. Overnight dockage is available for guests with boats, and fishing opportunities are abundant in the backwaters and bays of the Indian River Lagoon and nearby Canaveral National Seashore Park. Or just sit on the dock, sip a glass of wine, and watch the dolphins swim by.
Our award-winning boutique inn presents the following industry standards that have recognized the Black Dolphin Inn:
2016 Property Specific Awards and Accolades
AAA - Four Diamond Award
BedandBreakfast.com - Diamond Collection Member
Select Registry - Distinguished Inns of North America Member
2015 Property Specific Awards and Accolades
AAA - Four Diamond Award
BedandBreakfast.com - Diamond Collection Member
Diamond Collection Member - BedandBreakfast.com
Select Registry - Distinguished Inns of North America Member
TripAdvisor - Certificate of Excellence
TripAdvisor Green Leaders - Silver Level Designation
Florida Green Lodging Membership Program - 3 Palm Designation
Superior Small Lodging Association - White Glove Award
Daytona News Journal - Best B&B in SW Volusia County
2014 Property Specific Awards
AAA Four Diamond Award
TripAdvisor Travelers' Choice Award - Ranked #9 in the U.S.
Select Registry - Distinguished Inns of North America
BedandBreakfast.com Diamond Collection - Top 10 B&B's Worldwide
iLoveInns.com - Top 10 Romantic Inns
Fodor's Choice Award - Florida Northeast Coast
2013 Property Specific Awards
BedandBreakfast.com - Top Ten Beach B&B's - Worldwide
The Guardian - Top Ten B&Bs and Guesthouses in Florida
Superior Small Lodging Association - White Gloves Award
If You've Never Stayed at a Bed & Breakfast, Here's What You're Missing Out On:" The Huffington Post included the Black Dolphin Inn in their Top 11 Reasons to stay in a B&B. #4 "They are a great place to pull off a 'staycation' in your own town."
Top Ten Beach Bed & Breakfasts: ABC News designated the Black Dolphin Inn as one of the Top Ten Beach Bed & Breakfasts in the country. "If you think mega resorts are the best places to stay on a beach vacation, these beachfront B and Bs might make you think again."
The Top Ten Beach B&B's in Florida: The Black Dolphin Inn is listed in the Top Ten Beach B&B's in Florida, by The Guardian. "From historic guesthouses with old Florida charm to luxurious inns and comfy lakeside cabins, the Sunshine State has a host of interesting places to stay."
Black Dolphin Inn: Not just a fishing lodge: "The 14-room inn is appropriately named for the pods of dolphin that gracefully cruise the broad and scenic river off the end of lodging's dock in search of food that flows form the rich fish nurseries of the Indian River Lagoon."
The Daytona Beach News Journal
Brothers turn Historic Home into a Bed and Breakfast Inn: "Twin brothers Scott and Brett Smith have converted a 1940s riverside home here into this city's newest bed and breakfast inn."
Wicked Good Travel
Bed and Breakfast Getaway Inns with Scenic Views: "The inn boasts 14 exquisite rooms and suites, most of which overlook the tranquil bay. Vintage furniture, European-inspired bedding, and spa baths are just a taste of the decadence found at the Black Dolphin."
Grace: Black Dolphin Inn was selected as the host property for first full length feature movie ever shot in New Smyrna Beach. Film production team and supporting actors and actresses resided at the Black Dolphin Inn – for an entire month.
Film & Video Production – Featuring the Black Dolphin Inn
Trips to Discover – 10 of the Most Charming Bed and Breakfasts in Florida
Destination AccoladesNational Geographic named New Smyrna Beach as of the world’s Top 20 Surf Towns for 2012.
For high resolution photo’s to be used by the press, please visit our Jumping Rocks Media Bank Photo Gallery for the Black Dolphin Inn . Use the password "dolphin" (lower case).
Barb and Dave - March, 2016
"Thanks for all the special treatment during our stay! Great food, caring, friendship and pampering? WE certainly hope that that good fortune brings us back to the Black Dolphin Inn. May the Easter Bunny and good faith bring “you joy today and all todays”. All the best always."
Susan and Jim - March, 2016
"We can’t thank you enough for the getaway days we had at your magnificent Black Dolphin inn. From the moment we arrived, you and your staff were accommodating above and beyond our expectations. We are so grateful for the kind upgrade to the suite and the extra parking for our trailer and motorcycle. It is a rare treat for us to escape our business and family responsibilities and we could not pick a better place to disappear! We were particularly touched by the magical charisma of you and all who work at the inn. We hope to become regular visitors and look forward to our next escape."
Jean and Jon - September, 2015
"Jon & I want to extend our most sincere thanks for your warm hospitality that was shown to our family and friends during our 6oth anniversary weekend. Everyone was so comfortable in your B&B and the dinner Friday night and the breakfast each day were incredibly delicious… the best shrimp and grits that I have ever tasted! Thank you so much for helping to make our celebration absolutely PERFECT!"
The Other Smith Family - August, 2015
"Just to let you know how much we appreciated your great hospitality. It was a great send-off for Sean. You have set a new standard for B&B’s in NSB. Great architecture and design – not to mention great cuisine."
Debbi, Davey, Ashley & Billy - April, 2015
"Thank you so much for a wonderful stay in New Smyrna. The Black Dolphin Inn was “amazing” and we will be back! Also, I will send clients to your beautiful hotel as well. Thanks for everything,"
Mary & Ed - February, 2015
"A huge thank you for a delightful stay in New Smyrna Beach. Beautiful accommodations (with the added joy of watching dolphins from our patio!) and delicious breakfast! Best of all was your gracious, welcoming spirit and the terrific travel tips. We did: Find a shark's tooth on Fernandina Beach. Loved watching the manatees lollygagging at Blue Springs, What a joy. Enjoy delicious 1905 salad at the Columbia in St. Augustine. None of that would have happened without your enthusiastic sharing. Black Dolphin Inn is the best!"
Laura & Nico - February, 2015
"Greetings from California! We wanted to send a note to again say thank you for your lovely and warm hosting during our visit in late January for the 24 Hours of Daytona where Nico raced. The Black Dolphin Inn was our perfect haven for the race weekend. We look forward to a return visit. Sending lots of cheers and thanks."
Consuelo - January, 2015
"I just wanted to drop a note to say thank you for treating us like queens at a ball. This stay was truly the highlight of our trip. It was just fantastic. Your place is beautiful, the rooms were top of the line, and the accommodations and service that you provided for us were just phenomenal. What talent and taste you have - congratulations. All the best for the future and again thank you so much."
Debra D. - October, 2014
"It was a pleasure to talk to you tonight. I just made my reservation with you 2 nights - starting on 10/19. I have to say that I was very impressed with your service and the pleasant way you handled the reservation. I am looking forward to staying at your Inn even more now. I feel I made the right choice. Looking forward to a very pleasant stay. P.S. Since I am in the people business, I really pay attention to how customers/clients are treated. So far you have a "10". I like to let people know when it is right."
Chris & Heather - September, 2014
"Please accept this admittedly tardy but very sincere note of gratitude for a wonderful stay at the Black Dolphin last weekend. Heather and I had a wonderful time. The Inn is amazing, the room was perfect, the service was wonderful, and the food was incredible. The only negative is having to leave! It was nice to have the opportunity to spend some time with all of you, Uncle Joe and other members of your staff. Thanks again for your conscientiousness and attention to detail (not to mention the spare fishing pole). We look forward to our next visit to New Smyrna. There's no question where we'll stay..."
Debbie S. - September, 2014
"I wanted to thank you and your family and staff for a wonderful stay at your B&B. My sister and l really enjoyed our visit and getting to know all of you. I have told so many people about your place. It was wonderful!"
Linda - October, 2013
"To the wonderful people at The Black Dolphin, I can never thank you enough for the beautiful and elegant afternoon Tea that you did for me on October 2nd. The beauty and hospitality of all of you exceeded my expectations. Many compliments also for Chef Joe who did a phenomenal job on the food."
Dianne and Marvin - October, 2013
"Wanted you to know how wonderful of a time we had at your Bed & Breakfast Inn, The Black Dolphin. It is so comfortable and elegantly beautiful. Thank you also for the bottle of wine for Marvin’s birthday. It was a delight sharing the bottle while enjoying your upstairs balcony and Intracoastal view! Lastly, prior to our departure on October 13th we enjoyed the delicious gourmet breakfast by Chef Joe! We are already looking forward to a return visit and will certainly see that our visitors to NSB stay at your Inn!"
Barry and Liz - October 2013
"Words cannot express what a wonderful venue you have for weddings. Thank you for being so accommodating and helpful down to the butcher paper to make table cloths! It was all such a lovely experience; loved the made-to-order breakfasts! I wanted an exceptional place for everyone to feel at home since they were having to travel so far. I know the Black Dolphin was over and above their expectations! It was truly a magical weekend. Barry and I would be pleased to give any references if needed. Thank you for helping us make such beautiful memories! Did Maxie have fun or what?!!
Traci & John - September 2013
"I want to say Thank You for a great anniversary stay. We really enjoyed it. The inn was beautiful and the breakfast was exceptional. When we got home, my husband realized that he had one of your towels mixed in with his laundry. I have included it in this package."
Taylor, Kim, Summer, and Savannah - August 2013
"Our family was caught in a terrible thunderstorm yesterday afternoon and sought refuge on your dock under your lawn furniture. Our 9 year old was terrified. The lovely lady (I cannot remember her name) who owns your inn offered us towels and cocoa. We just wanted to say “thank you”. We will tell everyone we know about the Black Dolphin Inn."
Ryan - August 2013
"Thank you for your hospitality, graciousness, and just straight “Family “acceptance- & thank you and I will return here."
Robin- August 2013
"Congratulations on your ranking with Bed&Breakfast.com. How awesome that one of our own is one of the Top 10 of the world."
David - August 2013
"It is with great pleasure that I take this opportunity to congratulate you on the Black Dolphin Inn being named as one of the TOP 10 Beach B&B’s by BedandBreakfast.com. The facilities you provide are a beautiful and welcomed asset to the community. Please accept my best wishes and continued success in your future endeavors. If ever I may be of assistance to you, please do not hesitate to contact me."
Pattie - July 2013
"Thank you for hosting the Florida Bed & Breakfast Meet and Greet – as well as the quarterly Board Meeting. Your hospitality was stellar. Your inn is absolutely beautiful and I wish you all the luck with this endeavor. If you need anything I can help with, please call me."
Sharon - May, 2013
"Thank you for your warm welcome, stylish sensibilities, and sassy Southern charm and sumptuous sleep – that have been but a few of the Black Dolphin Inn “gifts”. My stay here made my experience of Central Florida rival many destinations and your friendship is an added bonus. I will be back!!!"
Debbi and Anthony - May, 2013
"It’s hard to believe that after just 2 months of operation, that the Black Dolphin Inn has been ranked as one of the Top 10 B&B’s and Guest Houses in the state of Florida. Congrats to you and your team for such an outstanding accomplishment. While you have created a truly marvelous boutique inn, it is the warmth, hospitality and family atmosphere that feels so genuine – where everyone was so helpful and caring in anticipating our every need that we appreciated the most. Also, there is so much to do and see in close proximity to the Black Dolphin Inn that makes a future visit so appealing to us later this year. Again, it is hard to believe that you guys have only been open for a couple of months – I would have sworn that it was closer to a couple of years!"
Johnson - May, 2013
"I would like to thank you and your staff for the gracious hospitality that was extended to me during my recent stay at the Black Dolphin Inn. My travels over the years have allowed me to stay at some of the finest hotels in the world. Your property speaks for itself, and your staff seems to genuinely enjoy attending to your guest’s needs with a great sense of professionalism. I believe that this attitude of service starts with the culture of the ownership group and is a great reflection on your leadership. Should your travels ever bring you to the Palm Beach area, please do not hesitate to contact me personally as we would welcome the opportunity to see you again."
Vicky - April, 2013
"I am so happy I had a week at the Black Dolphin Inn to spend around you guys. You are a hard working family and “success” is the only word I can think of to wish you. I love you all, the B&B is beautiful. I could live there!"
Debbie and John - April, 2013
"We just returned home to New York and had to take a moment to reflect upon our visit to the Black Dolphin Inn. You guys not only know how to make everyone feel welcome but you do it in such a way that we felt more like family than hotel guests. We literally had tears in our eyes when we left! Taylor is a real treasure and was so kind and helpful in getting us acclimated to the area. Chef Joe and Sheila did an outstanding job with our morning breakfast and really know how to turn on that Southern hospitality. Our room was immaculate and very clean. We loved the mid-century furniture and the tasteful ambiance of the accommodation. But most importantly, it’s not the brick and mortar – but the quality of the service that we will remember the most. We leave with many fond memories of the Black Dolphin Inn and can’t wait to come back next year."
Tom & Laura - March, 2013
"Where do we begin – the Black Dolphin Inn is such an amazing place. The architectural detailing, interior design, and refined elegance of the facilities defies description. You have taken a page out of Ian Schrager’s playbook (Morgan’s Hotels) and created a lifestyle concept that tastefully blends an old Florida look with a modern sensibility –complimented by a coastal vibe that is truly at the cutting edge of hotel design. I would be shocked if the Black Dolphin Inn is not on the cover of a major magazine in the months ahead – it is that good! While I compliment you for your novel and tasteful design elements, it is really the quality of the service that separates the Black Dolphin from its competition. The staff was able to anticipate our every need – and the personal involvement of the ownership group was quite evident throughout the duration of our visit. Everyone on the Black Dolphin Inn team went out of their way to make sure that all of our needs were taken care of – and always with a smile. And by the way, the full Southern breakfast on the weekends is the best we have ever had in a hotel/resort environment. We were treated like royalty and we can’t wait to come back. Thank you so much for sharing the Black Dolphin Inn with us."
Gordon & Nancy - March, 2013
"Thank you, thank you, and thank you! We enjoyed our stay at your B&B beyond our highest expectations. The rooms and building are perfect and your attention to detail in reconstruction and decorating is very commendable. More importantly to us, all of you and your staff are extremely accommodating of your guests and quickly resolved our air-conditioning situation in room #206 the first night, and went way above and beyond what would have been expected to make us feel “right at home”. You all and your establishment here at the Black Dolphin Inn rate 5 stars in our book? Thanks again for a wonderful stay (and for the bubbly – which we shared with our neighbors last night)!!. Hey, I am not used to handwriting when I don’t have a “spell-checker” on my computer and editing capability!"
Emory & Shannon - March, 2013
"Thank you for your warm hospitality. You guys made sure that our first stay at the Black Dolphin Inn certainly won’t be our last!"
Jim, Cherie and Merlin - March, 2013
"We are finally back home and settled in after a long drive to and from Florida. We enjoyed the trip and stay, especially at the Black Dolphin Inn. Thank you so much for helping us feel right at home in your home. It was great to be greeted by Joe, Taylor, or both of them each morning. The food was delicious and the conversation wonderful. Congratulations on your new Bed and Breakfast and we know you will be very successful because of the hospitality you give to everyone who stays there. The view is outstanding and the location put us close to the town and the many things available to us in the area. Merlin appreciated the love and attention and was so calm because of the way he was treated by everyone. He says he would stay there again if we went back. And I’m sure that will happen. May you all be blessed in your adventures and personal lives, and you know that there are many angels watching over you all in your daily journey. You are in our prayers and thoughts even though we are miles apart, and we look forward to the time when we will be with you at the Black Dolphin Inn again."
Frequently Asked Questions
Is a Deposit required at the time of reservation?
Yes, an advance payment of the first night's stay - plus applicable state and local bed taxes equivalent to 12.5% of the room rate is required to confirm reservation. Vacation package reservations require a deposit equivalent to 50% of the total room and package amenities - plus applicable state and local bed taxes.
What is your Cancellation Policy?
Guests are responsible for all room nights reserved - regardless of the guest's confirmed arrival and departure date. Cancellations must be initiated at least 5 days prior to 3:00 pm of the day of arrival for a full refund - less a $25 processing and handling fee. Guests who do not cancel within this time frame, will forfeit their entire deposit - unless the room can be re-rented for all nights reserved.
Do you have a toll-free number?
Yes, for The Black Dolphin room reservations and all other inquiries– please call 1-855-410-4868.
How do I get directions to the Inn?
Please click here for directions
What time is check-in?
Check–in is anytime after 3:00 pm on your confirmed arrival date. Please let us know if you plan to arrive prior to our scheduled check-in time and we will make every effort to accommodate your request – but can make no guarantees due to limited unit types and the dynamics of guest arrival and departure patterns.
What time is check-out?
All guests must check-out by 11:00 am on their morning of departure. Late check-outs require a prior arrangement, or after 12 noon – a $50.00 late fee will be applied to your bill unless arranged otherwise with the front desk
Do you have an early Departure Fee?
Once you check-in, your departure date can not be changed without our guests incurring a charge equivalent to the nightly room rate for the length of their stay – plus applicable taxes.
What identification is required to complete the registration process at check-in?
We do require the presentation of a valid government issued identification – such as a driver’s license, passport, or military ID.
Is there an age minimum for check-in?
You must be 18 years of age or older to check-in to our Inn and must present a valid photo ID and major credit card. If you are under 21 years of age, you will be prohibited from drinking any alcoholic beverage while on the premises of our Inn – including any complimentary alcohol that is offered at our selected wine tastings.
What is the maximum number of occupants in your different unit types?
Standard occupancy is 1-2 persons per unit - with the exception of our Courtyard View units (2 Kings) and our one-bedroom Bay View suites (King/QSS) in which the maximum occupancy is 4 guests. Additional charges of $25 per person will apply and includes breakfast each morning.
Do you have non-smoking rooms?
Our B&B is a smoke-free establishment. Smoking in designated non-smoking areas is subject to a minimum $250 cleaning recovery fee.
Do you have ADA rooms?
Yes, the Black Dolphin Inn is an ADA compliant facility and we do feature an ADA first floor guest accommodation – adjacent to the Lobby area.. If you have any special requests, please let us know at the time of booking your reservation so that we can make your stay more comfortable.
May I request a specific room or location?
While we make every effort to honor a guest request for a specific unit number or location, we reserve the right to provide an alternate room number assignment in which there are multiple guest accommodations within a specific unit type category.
Do you have a fire suppression system at your Inn?
Yes, the Black Dolphin Inn is equipped with a fire suppression system and in-room smoke detectors – along with emergency evacuation plans in all rooms.
Do you have connecting rooms?
Of the 14 guest rooms and suites accommodations that we offer – only 2 rooms are connecting. Specifically, they would include 2 of our Deluxe Bay View units on the second floor level. These two units have a community balcony on the south side of each guest room accommodation and a private balcony with angled water views overlooking the Indian River on the north side of the guest rooms.
Do you have on-site parking?
The Black Dolphin Inn has on-site parking available for all registered guests - on a complimentary basis.
Do you allow any type of recreational trailers at The Black Dolphin Inn?
As a precondition of our Business license, trailers cannot be parked on our premises.Boat, jet ski, and motorcycle trailers can be be parked off-site at a designated parking lot within several blocks of the Inn . Sorry, no recreational vehicles are allowed to be parked at any of our on-site or off-site designated parking areas – due to space limitations.
Where is the nearest airport(s)?
Please click here for information regarding airports and proximity to New Smyrna Beach
What local restaurants do you recommend?
The highest rated restaurants, based on customer feedback – are as follows:
Italian Restaurants: The Garlic, That’s Amore Pizzeria & Ristorante, Panheads Pizzeria
Seafood Restaurants: JB’s Fish Camp, Off the Hook Raw Bar, Oceans, Boston’s Fish House, Blackbeard’s Inn
Ethnic Restaurants: Spanish River Grill, Clancy’s Cantina, Cafe Verde, Mi Mexico
Surf/Casual Dining: Outrigger's Tiki Bar & Grill, Surf Taco, Gnarly Charlie’s, The Breakers, Barracuda's
Sports Bars: Merk's Bar & Grill, McKenna's Place, Lost Lagoon Wings & Grill
Deli: Manzano's Beachside Deli, International Deli & Gourmet Foods
Continental/Other: Norwood’s Restaurant, SoNapa Grille, New Smyrna Beach Steakhouse, Atlantis Bistro
Can you fish from your Inn?
Guests are welcome to fish off of our private dock. Any child under 16 years of age will not require a fishing license. Guests 16 and older must obtain a fishing license that can be purchased on-line at www.myfwc.com. Senior citizens over the age of 65 are not required to purchase a fishing license.
What are the bicycle safety requirements in the state of Florida?
Florida law states that children under the age of 16 must wear a bicycle helmet when riding a bicycle.
What are the age restrictions for the use of your paddle-boards, day-sailors, kayaks and canoes and other water related recreational equipment (coming soon)?
Our guests must be a minimum of 16 years of age to operate our non-motorized water equipment.
Is boat dockage available?
We offer limited dockage for boats that are 20 feet and under -- with a maximum draft of 24”. Advance arrangements are required prior to docking by calling 855-410-4868. Dockage is complimentary.
Are barbecue grills allowed on the property?
No portable barbecue grills or any similar product type are allowed on the premises – including the exterior unit balconies, porches, decks and patios.
Is there a charge for dog(s) to stay at the Inn?
The Black Dolphin Inn does allow pets in designated first floor units which include the Courtyard View Units and one of our Bay View Suites (certain restrictions apply). We do require advance notice if you are planning to bring your dog to the Inn. Additional charges or limitations may apply.
Does The Black Dolphin Inn charge a Daily Resort Fee?
No, we do not ascribe to the practice of burdening our guests with an array of nuisance charges.
Do you have high speed / WiFi internet access at your Inn?
Yes, wireless access is available in all guest rooms, suites and common areas on a complimentary basis.
What services are included in the daily room rate?
The Black Dolphin Inn provides a number of value added services, on a complimentary basis – including on-site parking, our Signature Continental Breakfast (weekdays) and a full Southern Breakfast on weekends (Saturday & Sunday morning), daily beverage and snack offerings, internet high speed services and WIFI service, in-room safes, and free domestic and local phone calls.
When will my room be serviced?
Housekeeping services the room between 9:00 am and 3:00 pm. Should you wish to have your room services at a specific time, it would be our pleasure to accommodate your request.
What forms of payment are accepted to pay for my room and other incidental charges?
We accept most major credit cards including Visa, Master Card, Discover and American Express. When you check in, we will ask for your authorization to proceed with the payment of your outstanding balance - net of your advance deposit. If the credit cardholder will not be the actual guest or will not be here in person to sign for the charges, then a Credit Card Authorization Form must be filled out, signed, and faxed to the Black Dolphin Inn at 386-410-4899 at least 48 hours prior to the guest’s arrival. Contact us at 855-410-4868 to obtain a copy of the Credit Card Authorization Form by fax or email.
Do you have in-room safes?
Yes, we have in-room safes that are large enough to accommodate a standard size lap-top computer.
What is your check cashing policy?
Check cashing services are permitted to registered guests with photo ID (Drivers license and or passport) and major credit card. There is a limit of $50.00 per day or a maximum of $200.00 for the duration of your visit
What is your gift certificate policy?
To purchase or redeem a gift certificate, please contact our Inn directly at 855-410-4868.
How do I book a wedding, meeting, or special occasion event at your bay front Inn?
We offer an array of meeting, wedding, and special event rates, services and packaging – that can be customized to meet your specific needs. Click Here to submit a request for information or call the General Manager at 855-410-4868. We will respond promptly as fulfilling your needs is of great importance to us.
Black Dolphin Inn Room Policies
• All reservations must be guaranteed by a major credit card
• An advance payment of the first night's stay-plus applicable Florida state and local bed taxes equivalent to 12.5% of the room rate is required to confirm the reservation. Vacation package reservations require a deposit equivalent to 50% of the total room and package amenities - plus applicable state and local bed taxes.
• Guests are responsible for all room nights reserved - regardless of the guests' confirmed arrival and departure date.
• Cancellations must be initiated at least 5 days prior to 3:00 pm of the day of arrival for a full refund - less a $25 processing and handling fee. Guests who do not cancel within this time frame, will forfeit their entire deposit - unless the room can be re-rented for all nights reserved.
• Quoted rates are per room, per night - based on single or double occupancy.
• Courtyard View and all One Bedroom Suites - additional occupancy charge of $25.00 per night per person – which includes breakfast
• Family plan - first two children under age 12 are free
• (All rates quoted in US dollars. Rates and policies are subject to change with-out notice)
Special Request Room Policy:
While we will make every effort to honor a guest request for a specific unit number or location, we reserve the right to provide an alternate room number assignment in which there are multiple guest accommodations within a specific unit type category.
Stay Control Policy:
• Rates are subject to change and vary during high impact periods and special events.
• Minimum stay controls may apply over weekends, holidays, and special events - with guaranteed length of stays.
• A 30 day cancellation notice required on whole house bookings, multiple room bookings, and for group meetings and conferences.
Arrival and Departure:
•Check In: After 3:00 pm. Early check-in times cannot be guaranteed - but every effort will be made to accommodate your request.
•Check Out: Before 11:00 am. If a late check-out is requested, there may be an additional fee.
The Black Dolphin Inn is a smoke-free establishment. Smoking in designated non-smoking areas is subject to a minimum $250.00 cleaning recovery fee.
We are a pet friendly Inn. The Black Dolphin Inn does allow pets in designated first floor units (certain restrictions apply).
The Black Dolphin Inn is located at 916 S Riverside Drive – within the New Smyrna Beach Historic District. Easily accessible via air transportation:
2 miles south of AirGate Aviation
15 miles south of the Daytona International Airport
35 mile east of the Sanford International Airport
65 miles east of the Orlando International Airport
70 miles south of the Jacksonville International Airport
New Smyrna Beach is easily accessible by car, as Interstate 95 passes less than 4 miles west of the Black Dolphin Inn and US Highway1 passes through the heart of the city.
From Palm Beach/Miami:
Take I-95 North toward Daytona Beach. Take the SR44 exit (Exit 249) and head east toward the beaches of New Smyrna Beach. Approximately 4 miles – turn right at Live Oak St (at the traffic light just before the South Causeway Bridge). Heading south, take the 3rd left onto Smith Street and then turn right onto S Riverside Drive. The Black Dolphin Inn is located at 916 S Riverside Dr on the right side of the street
Take I-95 South toward Daytona Beach. Take the SR44 exit (Exit 249) and head east toward the beaches of New Smyrna Beach. Approximately4 miles – turn right at Live Oak St (at the traffic light just before the South Causeway Bridge). Heading south, take the 3rd left onto Smith Street and turn right onto S Riverside Dr. The Black Dolphin Inn is located at 916 S Riverside Dr on the right side of the street
Take I-4 and head east from Orlando. Merge onto SR 44E via 118A toward New Smyrna Beach. Travel approximately 19.6 miles and turn right onto Live Oak Street (at the traffic light just before the South Causeway Bridge). Heading south, take the 3rd left and head onto Smith Street and turn right onto S Riverside Dr. The Black Dolphin Inn is located at 916 S Riverside Dr on the right side of the street.
Inn phone: 386 410-4868
Black Dolphin Inn Logo Collection
PROTECTING THE ECOLOGY
The Black Dolphin Inn fully embraces its responsibility as an environmental steward. We are thoroughly committed to reducing our environmental footprint by actively participating in standards that are in harmony with the earth’s resources.
+ Energy & Water Conservation
+ Green in Your Guest room
+ Home Office Material Usage
+ Waste Minimization
Gift Certificate Request
Black Dolphin Inn
916 S Riverside Drive New Smyrna Beach, FL 32168
855 410-4868 Toll-free
Phone: 386 410-4868 Fax: 386 410-4899